I haven't received my package.Updated a year ago

We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Please keep in mind, if your order does not include Route Package Protection, Buffbunny Collection is not liable any for unfortunate events such as misplaced, lost, or stolen packages during the time of transit.